The total charge for a ticket order may include any of these things. Read below for details on each one.
Fees applied per order are not affected by the quantity of tickets on your order.
Face Value
All sales on iTickets are owned by event-organizers. The number of tickets to be sold and the face value price are determined by the organizer, not iTickets.
See also: Who is the event organizer?
Service Fees / Order Fee
- Service fees apply: per ticket
- Order fees apply: per order
Service fees and order fees vary by event, based on our agreement with each individual event-organizer. These are often divided into several portions, one of which always goes to the payment card processor. The portion that iTickets keeps is how we provide the software, staffing, equipment, services, and support for ticketing each event.
Phone Fee
Applies: per order
This fee applies only when you order by phone, and helps cover the costs of our phone center.
See also: Is it cheaper to order online?
Delivery Fees
Applies: per order
Delivery options vary in price, based on which one you select. For each event, these options vary based on what the organizer chooses to make available.
See also: How will I receive my tickets?
Facility Fees
Applies: per ticket
Each venue determines if there is a facility charge on ticket purchases. These additional fees go to the venue, not iTickets. They typically help venues operate and reinvest in their own growth.
Taxes
For most events, all taxes required by law are included in the face value of the ticket. If not, they will appear as their own line item on your order summary.