Help with Ordering
If you need help ordering tickets, send an email to email@example.com and include the following:
- event name
- event date
- event location
- your phone number.
Please note: there is an additional charge to place your order by phone. This can be avoided if you place your order online at iTickets.com. See also: Is it cheaper to order online?
If you already have tickets, and you have questions about a notice of cancellation or postponement that you received, please send an email to firstname.lastname@example.org with your order number and question.
If an event has been cancelled, your order will be refunded. Please be patient as we process refunds, allowing 5-7 business days. See also: What if the event is cancelled?
If you’re calling about the status of a future event, please check the event page. Event status is updated immediately. If your event is still on sale, it is still happening. Many events are on sale and planned to go on, as scheduled.
No refunds will be given for any event which takes place as advertised. See also: Can I get a refund/exchange/transfer?
If you have tickets for an event which has been postponed, and you have yet to receive notification of rescheduled date, please check the event page for updates, and watch for an email update.
If we have not notified you, our understanding is that the event organizer is still determining the new date. As soon as we receive a new date from them, you will receive an email from our team. At that time you will be given the option to attend the new rescheduled date or to request a refund.
If the event ends up being cancelled, we will initiate refunds at that time. Either way, rest assured that we will be in touch once we know more from the event organizer.
Absence Due to Illness
Regarding absence due to illness, some events have their own policies for refunds and exchanges/transfers. For those that don't, the standard policy applies.
If you are a current promoter or event coordinator, please email your sales representative directly or call 614-414-6899 x 2 for the quickest response.
If you are a new promoter or event coordinator, please use the contact form on our contact page or call 614-414-6899 x 2 for the quickest response.
Thank you for your cooperation.