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  2. Event Attendee

Event Attendee

These pages are for ticket-buyers or customers wanting help with their purchases.

Basics

  • COVID-19 Info
  • How do I find an event?
  • How do I place an order?
  • Who is the event organizer?

Navigation

  • Where can I find a seating chart?
  • How do I create an iTickets account?
  • How do I update my account profile?
  • Why can't I see my events to manage?

Pricing

  • What are service fees?
  • Is it cheaper to order online?
  • Where can I get a presale or promo code?
  • Do you offer military or senior discounts?

Payment

  • Can I buy tickets in person?
  • What payment methods do you accept?
  • What's a CVV?

Delivery & Admission

  • How do I print my tickets?
  • Can I show the tickets on my phone?
  • How will I receive my tickets?
  • Why haven't I received my tickets?
  • What is Will-Call?

Event Details

  • What is Artist Circle / Gold Circle?
  • How long will the concert last?
  • Does my child need to have a ticket?
  • Why is there no ticket information?
  • Why are the tickets no longer on sale?
  • Can I get a backstage pass?

Ordering

  • How do I change the seat selection?
  • Why can't I leave a single seat?
  • How do I use a promotion/coupon code?
  • Why should I give my phone & email?

Order Adjustments

  • Can I get a refund/exchange/transfer?
  • Can I add tickets to my order?
  • Can I upgrade my tickets?
  • Can I sell or gift my tickets?
  • How do I add payment to an order?

Troubleshooting

  • What if the event is cancelled?
  • What if the event is postponed/rescheduled?
  • Why is my credit card getting declined?
  • Why was I double-charged?
  • Where is my refund?
  • Live Stream FAQ
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