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These pages are for ticket-buyers or customers wanting help with their purchases.
Refund, Cancelation, & Postponed information - as of 3/30/20
How do I find an event?
How do I place an order?
Who is the event organizer?
Where can I find a seating chart?
How do I create an iTickets account?
How do I update my account profile?
Why can't I see my events to manage?
What are service fees?
Is it cheaper to order online?
Where can I get a presale or promo code?
Do you offer military or senior discounts?
Can I buy tickets in person?
What payment methods do you accept?
What's a CVV?
Delivery & Admission
How do I print my tickets?
Can I show the tickets on my phone?
How will I receive my tickets?
Why haven't I received my tickets?
What is Will-Call?
What is Artist Circle / Gold Circle?
How long will the concert last?
Does my child need to have a ticket?
Why is there no ticket information?
Why are the tickets no longer on sale?
Can I get a backstage pass?
How do I change the seat selection?
Why can't I leave a single seat?
How do I use a promotion/coupon code?
Why should I give my phone & email?
Can I get a refund/exchange/transfer?
Can I add tickets to my order?
Can I upgrade my tickets?
Can I sell or gift my tickets?
How do I add payment to an order?
What if the event is cancelled?
What if the event is postponed/rescheduled?
Why is my credit card getting declined?
Why was I double-charged?
Where is my refund?
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