To void or refund an order, you first need to find it. For details, see our video Finding Orders.
Begin on the order detail page. To void an order with no refund, click the icon with the red X.
To void an order and issue a refund, click the icon with the negated dollar symbol. Select the desired refund amount and click Refund.
(If these icons do not appear, your account may not have permission. If you need it granted, let us know.)