Placing Admin Orders

See also: Admin Order Settings

Navigate to Form

Find an event and click Actions > Place Order.

Follow the Prompts

Steps may vary by event.

Select quantity of desired tickets. Choose between paid and complementary tickets, as shown.

Just below the ticket selections, in the same step, you will see the delivery option(s). If Print-at-Home is enabled for your event it will be the default. 

If you selected a reserved ticket type, the seat selection will be in the next step.

Click on the seating details to change the auto-selected seat selection.

Enter the customer email to send the receipt/Print-at-Home tickets. If the customer ordered with iTickets in the past you can select their email and their other details will auto fill in.

In most cases customer info is required. It is highly recommended that you enter full customer details for a few very important reasons:

• You can contact them in the case of a major event change or cancelation.
• You can identify who the ticket(s) belong to if there are any fraud issues or charge backs.
•  You can search for their order in Box Office if you need to look up any details about an order.

Enter Payment Info

Under Payment, select the payment type. For credit card sales, if you have a USB card swiper, you can use the Card Swipe feature. Simply put your curser into the Card Swipe field and swipe the card. Otherwise, enter the card information manually.

Terminal payment option is when using credit card terminals outside of the iTickets website. This option will not charge a customer's credit card and is for record keeping purposes only. iTickets fee will still apply.

Place the Order

If the order succeeds, you'll see a confirmation page with the order number.

If you have the customer on telephone, consider reading them the order number, and informing of applicable delivery arrangements. If an email address was entered, further instructions will be emailed.