The gateway selection determines how and when event sales revenue is received.

iTickets Merchant & Gateway

Note: If you have active events with tickets currently on sale, you cannot switch between the iTickets gateway and your own gateway during the sales cycle. However, you may switch between your own gateway accounts while sales are active.

Option is available with Premium service only. (not available for Self-Service/Standard Option.)

Ticket revenue deposits directly into iTickets account;

Transactions show “iTickets” on customer bank statements. (Can be adjusted per event upon request.)
iTickets pays merchant fees (typically built into service fees on top of ticket price.)

Revenue is paid out after the event. All payments are made on Fridays. i.e. Events that play on Monday or after will not pay out until the following Friday. You may receive a phone call to verify account information. We will not be able to process your payment until we have received all of the requested information.

Vendor packet is required for all payments. *Do NOT include or attach sensitive info via email e.g. bank account info, social security/tax ID number. Please use the secure link in the form to upload it instead. we will not be able to process your payment until we have received all of the requested information.
W9 form is required for payee by law (even if payee is non-profit).

Two payment options are:

Automatic Clearing House (ACH) - Cost: $0. Electronically transferred through the automated clearing house system into your bank account.
Wire - Cost: Wire fee applies. Wire transferred into your bank account.

Your Merchant & Stripe Gateway

Note: iTickets offers tokenized integration with Stripe gateway. iTickets is not directly affiliated with Stripe gateway. These instructions are provided as a courtesy, and may not be authoritative. You are responsible for your own merchant & gateway configuration.

Option is available with Premium & Self-Service/Standard Option.

All revenue (including iTickets service fees) are deposited directly into your account daily as ticket sales happen.

Transactions show your organization’s name on customer bank statements, you can adjust it per event if desired in your Box Office admin panel.
You pay merchant fees (typically built into service fees on top of ticket price).
An Automatic Clearing House (ACH) form is required up front. An ACH will be scheduled to sweep our service fees from your account twice per month.

Also see Stripe Payment Gateway Setup