Gateway Options & Revenue Timeline

iTickets offers integration with several third-party gateways.

• With Premium service, you can choose to use either iTickets or your own merchant & gateway.
• With Self-Service service, you must use your own merchant and gateway.

Which gateway you use affects how and when you receive the sales revenue from your event.

Note: If you have upcoming events with sales, you cannot switch between iTickets and Your Own gateway. (However, you can switch among your own gateways mid-sales.)

iTickets Merchant & Gateway

• Revenue is paid out after the event. Two payment options are:
  • Automatic Clearing House (ACH) - Cost: $0 
    • This requires that you submit an ACH form. Electronically transferred through the automated clearing house system into your bank account within 5 business days after the event.
  • Wire - Cost: Wire fee applies.
    • Wire transferred into your bank account within 1 to 3 business days after the event
      • This requires that you submit a Wire transfer form.

• iTickets pays merchant fees (typically built into service fee on top of ticket price).
• Transactions show “iTickets” on customer bank statements.
• Ticket revenue deposits directly into iTickets account.
• W9 form is required for payee by law (even if payee is non-profit).
• You also need to submit a Vendor Form, as well as the applicable ACH/Wire form for your choice of revenue transfer.
• Option is only available with Premium service.

Your Merchant & Gateway

Note: iTickets is not directly affiliated with any of these 3rd party gateways. We recommend doing your research to choose the best gateway for your organization. These instructions are provided as a courtesy, and may not be authoritative. You are responsible for your own merchant & gateway configuration.

• Revenue (including iTickets service fees) are deposited directly into your account daily as ticket sales happen.
• You pay merchant fees (typically built into service fee on top of ticket price).
• Transactions show your organization’s name on customer bank statements.
• An Automatic Clearing House (ACH) form is required up front. An ACH will be scheduled to sweep our service fees from your account twice per month.
• Option is available with all service tiers.

Setup is free and requires 1-2 business days.

For a list of approved Gateways and setup instructions, see Approved Payment Gateway Setup.