This guide provides a detailed reference for submitting artwork and image files for events on sale with iTickets.
Also see Marketing Specs
Artwork Types
- General Tips
Artwork Guidelines
Event Page Artwork
- Size: 870 x 375 pixels
- Format: JPEG format
- For Featured Events, the first image in your event page carousel will be displayed automatically.
- Artist Images must also be this size.
- See also: Adding Event Images
Digital Ticket
Ad Space
- Size: 300 x 200 pixels (standard)
- Format: JPEG
- Each PAH ticket includes two adjacent ad spaces. You may use both spaces for a single larger image.
- You can provide multiple images, and they will rotate so that each ticket displays a different set. There is no limit to the number of ads you can use.
Private Label
- Header Image: 900 x 120 pixels
Branded Order Page
Customize your order page with the following elements:
- Header Image: 750-980 pixels (Height can vary; recommended height: 100-250 pixels. Taller images push ticket options lower on the screen.)
- Background Color
- Background Image
- Footer Image: 672 x 117 pixels
Seating Chart Image
-
Recommended Size: 1000 x 1000 pixels
- Minimum Size: 500 x 500 pixels
Merchandise Images
- Recommended Size: 400 x 400 pixels
- Displayed at 40 x 40 pixels until the customer clicks to zoom.
Badge Logo
- Size: 636 x 240 pixels
- Format: JPEG
General Tips
Accessing Difficult Images
If you are browsing a website for artwork and cannot download an image, most browsers allow you to retrieve images via Developer Tools.
- For Google Chrome users, see instructions here.
Adding Event Images
You can upload event page artwork through Box Office.
- Standard Size: 870 x 375 pixels
How to Upload
- Find your event and go to Actions > Overview/Edit.
- Click Edit in the Event/Venue section.
- Locate the Images option and upload your artwork. You can upload multiple images at once.
File Requirements
- File Name: Must match your Event ID.
-
For multiple images: Append a lowercase letter, starting with "b" for the second image, up to "h" (max of eight images).
- Example for Event ID
369314:
-
369314.jpg(first image) -
369314b.jpg(second image) -
369314c.jpg(third image) - ... (so on, to the letter
h)
-
- Example for Event ID
- If your artwork does not fit 870 x 375 pixels, you may use 400 x 400 pixels instead.
- Format: JPEG
- File Size: No more than 900 KB per image.
- Color Format: RGB
Image Display Priority
- Official tour artwork (if available)
- Custom event artwork
- Official artist images
The event page slideshow will display only the first eight images, following this priority. If more than eight images are uploaded, not all will be displayed.