On-Sale Event Specs

This guide provides a detailed reference for submitting artwork and image files for events on sale with iTickets.

Also see Marketing Specs

Artwork Types

• • Event Page Artwork
  • Digital Ticket
    • Ad Space
    • Private Label
  • Branded Order Page
  • Seating Chart Image
  • Merchandise Images
  • Badge Logo
• General Tips
  • Accessing Difficult Images
  • Adding Event Images

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Artwork Guidelines

Event Page Artwork

• Size: 870 x 375 pixels
• Format: JPEG format
• For Featured Events, the first image in your event page carousel will be displayed automatically.
• Artist Images must also be this size.
• See also: Adding Event Images

Digital Ticket

Ad Space

• Size: 300 x 200 pixels (standard)
• Format: JPEG
• Each PAH ticket includes two adjacent ad spaces. You may use both spaces for a single larger image.
• You can provide multiple images, and they will rotate so that each ticket displays a different set. There is no limit to the number of ads you can use.

 

 

Private Label

• Header Image: 900 x 120 pixels

 

Branded Order Page

Customize your order page with the following elements:

• Header Image: 750-980 pixels (Height can vary; recommended height: 100-250 pixels. Taller images push ticket options lower on the screen.)
• Background Color
• Background Image
• Footer Image: 672 x 117 pixels

Seating Chart Image

• Recommended Size: 1000 x 1000 pixels
  • Minimum Size: 500 x 500 pixels

Merchandise Images

• Recommended Size: 400 x 400 pixels
• Displayed at 40 x 40 pixels until the customer clicks to zoom.

Badge Logo

• Size: 636 x 240 pixels
• Format: JPEG

 

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General Tips

Accessing Difficult Images

If you are browsing a website for artwork and cannot download an image, most browsers allow you to retrieve images via Developer Tools.

• For Google Chrome users, see instructions here.

Adding Event Images

You can upload event page artwork through Box Office.

• Standard Size: 870 x 375 pixels

How to Upload

1. Find your event and go to Actions > Overview/Edit.
2. Click Edit in the Event/Venue section.
3. Locate the Images option and upload your artwork. You can upload multiple images at once.

File Requirements

• File Name: Must match your Event ID.
• For multiple images: Append a lowercase letter, starting with "b" for the second image, up to "h" (max of eight images).
  • Example for Event ID 369314:
    
    • 369314.jpg (first image)
    • 369314b.jpg (second image)
    • 369314c.jpg (third image)
    • ... (so on, to the letter h)
• If your artwork does not fit 870 x 375 pixels, you may use 400 x 400 pixels instead.
• Format: JPEG
• File Size: No more than 900 KB per image.
• Color Format: RGB

Image Display Priority

1. Official tour artwork (if available)
2. Custom event artwork
3. Official artist images

The event page slideshow will display only the first eight images, following this priority. If more than eight images are uploaded, not all will be displayed.