Stripe Credit Card Terminals

 

Rent/Lease:

• iTicket Stripe Terminal Request Form
• iTicket Stripe Terminal Rental Agreement
• Pricing varies: Contact your Client Success Manager

Purchase:

• Pricing and order at: https://stripe.com/terminal/wisepose (BBPOS WisePOS™ E approx. $249.99)
  • Optional: We also suggest the Dock for $49.99
  • Approximately 7-10 days to arrive once ordered
  • Keep in mind these only work if using Stripe for card processing. 

• Configuration: Make sure to let us know that you plan to use terminals so we can turn proper settings on in your account.  

  • Make sure the terminals are fully charged before attempting to configure them
  • Allocate approximately 30 minutes to program (most of this time frame is waiting for updates to the current software)
• Security: The terminal uses a secure encrypted connection directly to Stripe so there are no security issues. 

Configuring Card Reader

*If you leased a reader from iTickets it will already be setup for you.

Important Info

• The readers are connected to Stripe accounts NOT events. Once added it will show up for all your events using that Stripe account.
• Log into Box Office with the iTickets email account that manages the Stripe account being used.
• Card reader and laptop/tablet must be on the same Wi-Fi.
• Event must use a Stripe account (Connect or Standalone ) - make sure to choose the appropriate tab in Box Office when setting it up.
• You can also use 1 terminal per 2 devices.
• Cards can be swiped, inserted, or tapped. These also accept Google & Apple Pay.

1. Open Terminal Readers Tab in BO

BO → Admin → Terminal Readers

2. Choose the Promoter Account (if applicable)

Select the correct promoter. (example: Peachtree Entertainment)

3. Add or Select a Location

• If the location already exists (Ex: Festival Entry), select it.

If not, click Add Location and name it something simple. *The name would be where they are planning to use the reader like:

• Event Entry
• Merch Table
• VIP Check-In

4. Get the Reader Name and Registration Code from the Card Reader (if the code is not given when turning on the reader)

Reader Name: See the sticker label on the device (Ex: ITIX4)

Registration Code: On the reader:

1. Swipe left
2. Tap Settings (passcode: 07139)
3. Tap Generate Pairing Code
4. You’ll see 3 random words, use dashes — this is your Registration Code
5. Click Add Reader

6. Verify It’s Working

• Go to Place Order and fill out the Admin Order Form, confirm the card reader shows up in the payment area, and run a charge to confirm it works.