Ticket Activation

Ticket activations enable the collection of information from the person who will be using the credential. Activations are only collected after an order has been placed, ensuring a seamless ordering process. If you want questions in the order process see Custom Questions (coming soon)

Setup

Go to Tickets > Activation > Activation Settings

     

A.) Activation questions will not work unless you enable the feature on each relevant ticket type.

B.) If the credentials will have an NFC id on them mark the ticket Access as "NFC"

• Also see article Required Mail (coming soon)

Tips

• Questions apply to ALL ticket types with Activation selected. (If you do not see the check box you are viewing a condensed version of the editor. Select "Expand all options" at the top of the page under the event name.)
• You can sort the order of your questions by using the arrows to drag them.
• Once the first activation has been recorded, you can no longer change the name of existing fields. You can still add fields and edit description and visibility settings.
• *If you delete a field, you will lose all data associated with it.

 

Step 2: Email Settings

Once the customer receives their order, they can activate their credentials 3 ways:

1. Visiting their ticket management page on iTIckets and selecting Manage Ticket > Activate
2. Scanning a QR code included with the credentials sent
3. Using the URL proved in an automated Activate email from iTickets
   • An email sends out every Tuesday with an Activate button until they complete their activation. The button takes them directly to their Profile > Order page. (see step 4 below)
   • If the event has the HTML 'Ticket Availability Date' set for the future (i.e. Digital tickets are not available to access yet) the Activate email will NOT send until the Ticket Availability Date has been reached.

Tips:

• Default text assumes the feature is being used for NFC credentials. Be sure to customize the email copy customers receive to work with your needs. (Examples below.)
• Activation uses the customers BILLING email. i.e. Shipping email will NOT get the Activation email.

Step 3: Branding & Design (optional)

You can also setup the Activation page to match the branded order page here.

• Simply drag and drop the image header and add colors and background image as desired.
• Use the "View Activation Page" button in the top right corner to preview the branded settings.

Step 4: Test

On the Admin Order form place a comp ticket order for 2+ tickets under your email address for any tickets that require the registration/activation.

 

Then go to Account > Orders in the top right menu.

 

 

Find the order you placed and click “Manage Tickets”.

For each ticket click the “Activate” option to see the questions you setup. 

*Remember to void your test order when finished.

 

Step 5: Activation Link (optional)

Accessing Data

To access the activation details for each ticket Go to Tickets > Activation > Export Ticket Activation

Customer Activation Troubleshooting / Q&A

Q: Customer changes their mind after they activate their ticket can they re-do it?

A: No - at this time they will need to contact our customer care team to update it for them. They are warned about this on the activation page.

Q: Can I see what I customer entered for their activation per ticket?

A: Yes, you can either do an Activation Export or in Order View you can click on the green Activate check box to see what they entered.

 

Q: Having issues accessing the Profile > Order (Active) page

A: If the Activate button doesn’t work because they cannot log in for some reason;

• Have them click on the print URL in the receipt text or email. Each ticket on their print page will have an
  "Activate" button as well. Image below. Or...
• Any admin user can assist them in Box Office Order View. View their HTML tickets and hit the "Activate"
  options and then enter their details for them.
  • • • This will not work for NFC tickets because they are not HTML tickets. When those customers get their NFC credentials they will be given a QR code they can scan to activate the ticket.

Q: NFC tickets do not have the Activate via the HTML tickets because they do not issue HTML tickets. (The HTML ticket page tells them they will get them in the mail.)

A: When they get their credentials they will be given a QR code they can scan to activate their ticket of go to their Profile > orders page to access the activate link.

• You can quickly view a customers Order page by using this button on their order

Q: How do I know if an order has been shipped?

A1: When viewing the order, scroll down the the bottom left. There will be a section called "Mail Delivery Tracking" Once we received a tracking numbers back from the shipping company it will be loaded here.

• Use the Magnifying icon to view the tracking updates online.
• Use the paper icon to manually enter a tracking number on an order

A2: As soon as an order is sent to the fulfillment company it will get an NFC Fulfillment date on it and a red banner warning admin to no longer make edits to the order.