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Payment Methods

Updated

Apple Pay, Google Pay, Amazon Pay, & Link Wallet

Why use these? 

Stripe integrates seamlessly with Apple Pay, Google Pay, Amazon Pay and Link Wallet, making it simpler for your customers to place orders.  In fact, for a recent large scale event, 72.9% of the 6,170 orders were processed through these wallets, showing how popular they are. Future updates will also include support for Amazon Pay and Cash App.

Settings

  • In your Stripe account, navigate to Settings > Payments > Payment Methods, select each desired option, and click "Enable."
  • Then select Payment Method Domains tab > Add a new domain
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  • Add the following two domains:
    • staging.itickets.com (our test server)
    • www.itickets.com (make sure you put the WWW in front)
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    • Once you configure these your customers will be able to use Google, Amazon and Apple wallets. Be sure to test the checkout process online after enabling any new payment methods.

Affirm (Stripe Payment Plan)

Important: Affirm defaults to "On" for all events. To ensure a smooth checkout process, go to your Stripe Account > Settings >  Payments > Payment Methods and click "Enable" for Affirm.

  • Affirm is only available on USD events (no CAD, GBP, Euro, etc.)

Why use Affirm? 

  • To help drive conversions and boost ticket sales.
  • Orders over $50 can choose to pay over time using Affirm, including interest-free options. Even if customers use Affirm and don’t make their payments, you still receive your money upfront, just like with a credit card. — Affirm assumes the payment risk.

How does it work?

  • Affirm determines per user the payment schedules.
  • Customers receive reminders about upcoming auto-charges from Affirm.

Settings

Finance Fees: The 4% + $0.03 finance fee is a pass-through fee to Affirm, not an iTickets fee. 

  • If you choose to not charge customers the fee it will deduct from your Ticket FV.
  • Fee's shows up as an extra order charge on receipt emails.    
  • % is on top of ALL fees including phone/mail order fees + Affirm fee

Minimum: Affirm requires a minimum order of $50 to offer flex pay. You can raise the minimum amount. 

Affirm is enabled by default for all events under Manage Event > Payments > Payment Processor Options

Order Adjustments

Customer Refunds: If a customer asks about canceling future affirm payments send them to Affirm. Box Office has no control over the payments. However you can refund the order in full in Box Office.

Note: Affirm has a 120-day refund window. If a refunds is needed after that window a check refund will need to be written. (as of 4/11/25 Affirm confirmed this window cannot be extended.)

Finding Payment Plan Orders

Order Lookup: Go to Show Advanced Filters → Payment Type → Affirm

Example of Affirm Interface

iTickets Stripe Payment Plan

Why use iTickets Payment Plan? 

  • To help drive conversions and boost ticket sales.
  • You know your customers best; you determine the payment schedule that will be most appealing to capture sales.

How does it work?

  • Stripe securely stores the credit card details and automatically charges them at the schedule you set for the corresponding percentage of their order total. 
  • Customers receive reminders about upcoming auto-charges from iTickets, 1 week before a scheduled charge and 1 day before the charge date. These notifications list the amount and date of the upcoming payment with a link to pay early if desired.
  • You (the event organizer) assumes the payment risk and determine the payment schedules. *If the no fees due up front option is selected, any unpaid fees due to iTickets would be invoiced to the event organizer.

Settings

Finance Fees: Your account manager will establish the finance fee with you.

  • If you choose to not charge customers the finance fee it will be deducted from your Ticket FV.
  • You can set a flat fee or percentage per order (e.g. $10 or 5% per order).
  • Fee's shows up as an extra order charge on receipt emails.    
  • The % applies on top of all fees (including phone/mail fees).

Minimum: iTickets requires a minimum order of $50 to offer the plan. You can raise the minimum amount. 

You must enable the Payment Plan per event: Go to Manage Event > Payments > Payment Plan tab.

Rules & Requirements

  • Only available for events using a Stripe processor. No changes needed in your Stripe account — it works automatically.
  • Payment Plan orders must use a credit card — when user selects the Payment Plan Apple Pay, Google Pay, and Amazon Pay  auto disable.
  • Payment Plans cannot be used on Master Events due to order fee-splitting complexities.
  • A “0-day” payment entry (initial deposit) is required. i.e. Cannot offer $0 down to reserve tickets.
  • Minimum gap between payments: 14 days.
    • If any spacing would be <14 days, the Payment Plan won’t be offered; the customer must pay in full.

Cutoff Rules (Before Event Start)

You can define how many days before the event payments must be complete (default = 1 day).

  • If a customer’s last scheduled payment would fall after the cutoff date, the system automatically moves that payment to the cutoff date.
  • If the two final payments fall within 14 days, the plan is not offered.

Order Adjustments

Refunds & Partial Refunds

  • If a refund is issued after a payment deadline has passed, the customer must manually pay any remaining balance before they can access their tickets. A link to pay will be in their receipt email and when viewing their order status online.

  • Refunding with "Reduce order total by" selected WILL reduce future scheduled payments.

Declined Payments

  • The system retries failed charges 3 times over 3 days.
  • If all attempts fail, the customer is emailed and must log in to pay manually.
  • Details of each attempt appear in the Order Activity Log.

Voiding Orders

  • Voiding an order deactivates future auto-payments.
  • Unvoiding will reactivate payments only if the scheduled due dates haven’t passed.
  • Any missed scheduled payments after an unvoid must be collected manually.

Transfers

  • Transactions can transfer to or from Payment Plan orders as long as standard transfer rules apply.
  • Transferred payments apply to fees first, until all fees are paid.

Finding Payment Plan Orders & Events

  • Order Lookup: Use Show Advanced Filters → Payment → With Amount Due

 

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