Stripe Connect Setup

Stripe Connect vs. Standalone Stripe account (Direct Stripe account)

iTickets offers two ways to process payments through Stripe: a traditional manual account setup and Stripe Connect.

Stripe Connect - By upgrading to a Stripe Connect account with iTickets, you'll benefit from a faster, simpler onboarding process and enhanced security for your banking information. Stripe's secure onboarding flow makes account setup easier, while sensitive banking details are managed directly within Stripe's trusted platform, helping protect your information and reduce administrative overhead.

Standalone Stripe Account - You provide banking and account information manually, and setup requires iTickets support. See step 3 on Stripe Payment Gateway Setup

Step 1: Attach/Create your Stripe Account

Go to iTICKETS Boxoffice and go to the Admin menu > Stripe Payments

IMPORTANT: Be sure to log into iTickets Box Office with the iTickets account you want this processor attached to;

• If you have multiple iTickets accounts and aren’t sure which one to use, let us know.
• If you already have a Stripe account, this does not need to be the same email you used to create your Stripe account.

Click the Register Button

When you see the page below you are connecting to Stripe directly through our website.

IMPORTANT: If you already have a Stripe account be sure to use your STRIPE account login email. (i.e. Do not use your iTickets Box Office email login unless you want to create a NEW Stripe account to use or they are one in the same.)

 

Step 2: Attach the new Connect account to each event

For each event go to Manage Event > Payments > Payment Gateway > Card Not Present and select the correct processor. Note: You do NOT need to set Card Present, leave as None.

Step 3: Test & Notify iTickets that you are finished

Let us know once you have activated your Stripe Connect upgrade. We will review the setup and send instructions for testing the upgrade.

NOTE: To finalize we will ask you to process an order with a credit card and confirm the funds are accessible in your bank account. *It can take up to a week for Stripe to deposit processed funds in your bank account.

Step 4: Update the Time Zone

Go to Stripe Settings > Business > Time Zone and adjust it to EST.

Stripe defaults to UTC time, which is five hours ahead of Eastern Time. Box Office records all transactions on Eastern Time. This will allow you to more easily reconcile transactions in Box Office with your bank and search transactions. 

 

 

If you have STRIPE related questions email Steve Palacios at [e-mail]

 

Also see: Stripe Credit Card Terminals