Event Attendees

Support Hours

Monday-Friday 10AM-4PM ET (closed on holidays)

Mailing Address

P.O. Box 2156
Cullman, AL 35056

Help with Ordering

If you need help ordering tickets, send an email to customercare@itickets.com and include the following:

event name
event date
event location
your phone number.

Please note: there is an additional charge to place your order by phone. This can be avoided if you place your order online at iTickets.com. See also: Is it cheaper to order online?

Event Changes

If you already have tickets, and you have questions about a notice of cancellation or postponement that you received, please send an email to customercare@itickets.com with your order number and question.

If an event has been cancelled, your order will be refunded. Please be patient as we process refunds, allowing 5-7 business days. See also: What if the event is cancelled?

Event Status

If you’re calling about the status of a future event, please check the event page. Event status is updated immediately. If your event is still on sale, it is still happening. Many events are on sale and planned to go on, as scheduled.

No refunds will be given for any event which takes place as advertised. See also: Can I get a refund/exchange/transfer?

Missing Notification?

If you have tickets for an event which has been postponed, and you have yet to receive notification of rescheduled date, please check the event page for updates, and watch for an email update.

If we have not notified you, our understanding is that the event organizer is still determining the new date. As soon as we receive a new date from them, you will receive an email from our team. At that time you will be given the option to attend the new rescheduled date or to request a refund.

If the event ends up being cancelled, we will initiate refunds at that time. Either way, rest assured that we will be in touch once we know more from the event organizer.

Absence Due to Illness

Regarding absence due to illness, some events have their own policies for refunds and exchanges/transfers. For those that don't, the standard policy applies.