iTickets Customer Service

Basics

• General Info
• How do I find an event?
• How do I place an order?
• Who is the event organizer?

Navigation

• Where can I find a seating chart?
• How do I create an iTickets account?
• How do I update my account profile?
• Why can't I see my events to manage?

Pricing

• What are service fees?
• Is it cheaper to order online?
• Where can I get a presale or promo code?
• Do you offer military or senior discounts?

Payment

• Can I buy tickets in person?
• What payment methods do you accept?
• What's a CVV?

Delivery & Admission

• How do I print my tickets?
• Can I show the tickets on my phone?
• How will I receive my tickets?
• Why haven't I received my tickets?
• What is Will-Call?
• How do I find my Ticket ID?

Event Details

• What is Artist Circle / Gold Circle?
• How long will the concert last?
• Does my child need to have a ticket?
• Why is there no ticket information?
• Why are the tickets no longer on sale?
• Can I get a backstage pass?

Ordering

• How do I change the seat selection?
• Why can't I leave a single seat?
• How do I use a promotion/coupon code?
• Why should I give my phone & email?

Order Adjustments

• Can I get a refund/exchange/transfer?
• Can I add tickets to my order?
• Can I upgrade my tickets?
• Can I sell or gift my tickets?
• How do I add payment to an order?

Troubleshooting

• What if the event is cancelled?
• What if the event is postponed/rescheduled?
• Why is my credit card getting declined?
• Why was I double-charged?
• Where is my refund?
• Live Stream FAQ