Ticket Registration Questions

You can add custom questions to the order process that apply per ticket, based on what ticket types the customer selects. (For custom questions that are per order, instead of per ticket, see Extra Order Information.)

To see what customers have answered, use the Order Export.

Step 1: Configure Questions

Go to Tickets > Registration Fields. You will see general options that are for all the questions overall, and then a list of the questions themselves, with options for each one.

New events come with some default questions already configured. You can disable these, edit them, or add new ones.

After making your changes, click Save at the bottom.

General Options

The “header” field is for introductory text that will appear above all the questions in the customer order process.

If you leave “require ticket registration” unchecked here, this lets the customer delay answering your questions until after the order is placed. This is useful when there’s a lot of info that the customer needs to gather, for example from members of a large group order, but you don’t want this to deter them from placing the order.

If they choose to delay, once the order is placed they will receive an email with a link to complete the questions at their leisure. You can resend this email to a customer at any time, from their order detail page, using the button labelled "Resend Registration Email."

Per-Question Options

The “title” field is where you type the question. The “description” is optional, and appears as a tooltip on a nearby help icon.

You can enable or disable questions using the “show” checkbox. The “require” checkbox here applies to individual questions, so the form cannot be completed without answers for them.

The field type lets you select what type of data you expect from the customer.

• Text - Best for something short, like a single word or phrase.
• Text Area - Best for something longer, like full sentences.
• Date - Offers the user a calendar selection.
• Number - Blocks alphabetic characters, etc.
• Dropdown - Lets the user select from a preset list of answers, which you can type here. Separate each list item on a new line. The first one is selected by default. If this is an equal sign ‘=’, it will appear blank and require the user to make their own selection.

Step 2: Select Ticket Types

Go to Tickets > Add/Edit, and click "expand all options."

In the Dates / Quantities column, find the box labelled "Register." Enable this for every ticket type that should trigger additional registration questions.

When finished, click Save.

Step 3: Test the Configuration

Finally, go to Overview > View Event Page. Walk through the order process as a customer, and make sure the registration questions match everything that you expect.