You can add custom questions to the order process. These will appear for each customer, after payment details are already collected.
For custom questions that apply per ticket, instead of per order, see Ticket Registration Questions.
Step 1: Configure Questions
Go to Order Settings > Customer Order, then scroll down to "Extra Information." You will see a standalone option called "Event Question," then a list of custom questions with options for each one.
After making your changes, click Save at the bottom.
You can type a prompt here, for which the customer will type a response. You can also leave it blank to omit this step, or use the toggle to make it required.
The response is stored in the "Special Notes" section of each newly placed order.
Customer responses also appear in the Order Export.
The “title” field is where you type the question. The “description” appears as a tooltip on a nearby help icon.
This “require” checkbox applies to individual questions, so the order cannot be completed without answers for them. You can enable or disable questions using the “hide” checkbox.
The "type" drop menu lets you select what type of data you expect from the customer.
- Text - Best for something short, like a single word or phrase.
- Text Area - Best for something longer, like full sentences.
- Number - Blocks alphabetic characters, etc.
These responses are stored in the "Custom Order Fields" section of each newly placed order.
Customer responses also appear in the per-ticket data export.
Step 2: Test the Configuration
Finally, go to Overview > View Event Page. Walk through the order process as a customer, and make sure the extra information results match everything that you expect.