The customer order form requires payment up-front for all new orders, unless you offer flex pay options. However, there are various things an admin can do that result in orders with a nonzero balance due:
- Place orders using the "stock" payment option.
- Remove a "cash/check" payment.
- Process a refund.
If you want to add payment to one of these orders, see Adding Payment.
There are two ways you can find these orders, detailed below.
Go to Reports > Payment Due.
Use the "payment" filter on the order search page.
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