Delivery Options

There are 3 main delivery options for in-person events, you can use any combination of these options. For delivery of live stream URLs, see Live Stream Setup.

Option 1 - Digital/Print-at-Home 

Ticket Access Options:

• • • Wallet /HTML URL
      • • Email -  a secure HTML link is sent in every receipt email to access the digital tickets. Then 14 days out and the day before the event they will get an email reminder until they add tickets to their Wallet. (3 total email reminders are sent.)
        • Text - a secure HTML link is sent via text. You must turn this option ON to allow this. Ticket buyers will only get this text once when they first place their order.
        • Profile - a customer can visit their profile page on iTickets to access/manage their digital tickets.
    • Mail - allow ticket buyers to have their digital tickets mailed. (Note: If on iTickets Premium plan iTickets will ship the tickets and a mail fee will apply.)
    • Will Call - allow tickets buyers to pick their digital tickets up at will call the night of the event.
  • See Badges for event that wish to use lanyards for digital delivery.
  • See Custom Barcodes and QR codes for events that wish to use their own scanning/barcode system.

Option 2 - Will Call Only (no digital tickets)

Option 3 - Mail Only (no digital tickets)

 

Digital / Print-at-Home 

To enable Print-at-Home/Digital tickets go to Tickets > Printing

To view your changes, place an admin comp order, then follow your receipt email URL or view them from your iTickets Profile page. *Remember to void the order once finished, otherwise it will reduce your allotment available. 

Ad Space

On the Print-at-Home tickets you can feature your logo to increase brand recognition, or offer the space to sponsors. For more info, see Image Specs.

Text

You must turn the Text option ON, it defaults to off. Go to Tickets > Text Tickets

Caution: Text is limited to 160 characters. However cellular providers are VERY particular about wording in texts, they block any that they think are spam. iTickets completed numerous test on the default wording that auto generates for each event.  When updating wording please keep this in mind. Adding other URL's or too much punctuation will stop text from sending.

Ticket buyers will only get this text once when they first place their order. You can resend the text anytime when viewing an order in Box Office.

 

Wallet Tickets (Google and Apple Wallet)

See Wallet Tickets help article HERE.     

 

Badges

Before using this feature discuss with your iTickets contact to make sure it is a good fit for your event.

To enable badges first enable Print-at-Home tickets then email your iTickets contact to activate badges and add the logo image desired. Image must be 636 x 240 pixels and JPEG format

• Once activated Print-at-Home/Digital tickets and Wallet tickets are no longer an option.
• Unlike Print-at-Home, Badges cannot be turned off for specific ticket types.
• Customers receive the same secure URL as print-at-home tickets.
• Customers first and last name display on the badge (church/org does not)
• Space is limited, keep seating chart group descriptions short so seat assignments fit.
• An extra description field appears in the event editor once badges are enabled. This description appears in the black bar above the seating assignments.

Reserved Multi-Day / Seating Time Events

The badge feature is ideal for multi-level events that allow ticket buyers to select different seats for different days/times. e.g. A convention that runs multiple days and/or offers more than one session within a day.

• Badges can display up to 5 seating times.
• Badges have only one barcode therefore they can only be scanned once. (Arrangements can be made to reset the barcodes before the next seating time if requested in advance.)

Custom Barcodes & QR Codes

iTickets barcodes and QR codes can be validated with our scanner app. If a venue (such as an amusement park or fairgrounds) wants to use their own barcode system, we can import their external codes on our Digital tickets. Custom barcodes work with digital wallet and html tickets.

All we need is the range of barcode numbers.

Example: 1000002389835873401 - 1000002389835873500

You can also specify separate barcode ranges for each price level. Example:

Artist Circle = 1000002389835873401 - 1000002389835873450
General Admission = 1000002389835873451 - 1000002389835873500
Comp General Admission = 1000002389835873501 - 1000002389835873550

How to Add Custom Barcodes:

*File must have 1 code per line and be saved as Tab delimited text (.txt) file format. You will need a separate file for every ticket ID,  If you have multiple ticket id's for a ticket type create separate files for each. Include the ticket ID in the file for easy checks.

Step 1: Go to Access Control > Barcodes

Step 2: Select barcode type 128

Step 3: Choose the ticket type

Step 4: Upload the file. (The ticket id, type, name and quantity will display at the bottom of the page.)

Step 5: Test, place a comp order and review barcodes on tickets to confirm accurate

Notes:

• Barcodes need to be uploaded before an event goes on sale.
• Be sure to upload enough barcodes to cover MORE than the available capacity; 
  • If an order is voided, the barcodes is no longer be scannable. It will NOT transfer to a new ticket.
  • If you do not upload enough barcodes tickets will generate without any codes. Set reminders to check availability if you are unable to upload enough from the start.

Will Call

To enable Will-Call, go to Overview > On-Sale Settings > edit and find the option labelled "Will-Call Delivery Ends." Set the expire date after the event ends. As customers arrive, you can simply check them off a list, or hand them a wristband or printed ticket. See also: Extend/End Sales

Mail

To enable Mail Delivery, go to the Overview > On-Sale Settings > edit and find the option labelled "Mail Delivery Ends," set the date to expire when it should cut off. It's common to end mail ordering as early as fifteen days before the event, to allow for safe shipping time.

Options for mail settings:

Convenience Only

You can simply print the same tickets as for Print-at-Home, as a convenience to customers, and send them by mail. See also: Batch Printing

Thermal (BOCA)

Go to Tickets > Printing. Scroll down and enable "BOCA Thermal."  

To view your changes, place an admin comp order and follow the link in the receipt email. Remember to void the order once finished, otherwise it will reduce your allotment available.

BOCA Printers

You can purchase a Boca printer & ticket stock from Boca Systems, with a small iTickets discount.

To purchase contact Louis Kieran Rosner and mention iTickets to receive the discount:

• Phone: [phone]
• Email: [e-mail]

Tips:

• iTickets software is compatible with all BOCA printers. (We use the Lemur 7.7Hx7.3Wx8.5L.)
• Contact your iTickets rep fr pricing. Optional features include the automatic cutter, LCD display, Ethernet and WiFi (USB is standard).
• It typically takes four weeks to receive your printer after payment is made.
• Once you receive the printer, download the drivers here.
• Technical support is handled by BOCA systems. The fastest way to receive support is through their online support form.
• Unless you specify otherwise, any event on our Premium Plan will use iTickets-branded thermal ticket stock.

Custom

Use your own hard stock tickets or wristbands. (Events on our Premium Plan using this option will have a higher mail fee applied.)

Non-Standard

For unique situations where none of the above delivery options apply, you can customize the mail wording to something unique (e.g. to collect donations with no product that needs delivered).

Go to Manage Event > Customer Orders  > scroll down to Details Page.

What customer sees: