Wallet Tickets

Not interested in using Wallet Tickets? See Delivery Options

If Print-at-Home/Digital tickets are enabled, Wallet tickets will automatically be enabled.

To turn OFF wallet tickets go to Access Control > Wallet Tickets > Wallet Settings

You can scan these tickets for entry the same as if they pull up the HTML file of their Print-at-Home/Digital tickets on their mobile device.

• Compatible with both Google and Apple Wallets
• Terms & Conditions will display on the back of the wallet ticket. Select the 3 dots in the top right and then select > Pass Details

 

Ticket Design

Ad Space

• Wallet tickets will not display the ad space image that is on the HTML tickets.

Image

• The image on wallet tickets is currently hard coded. There will be an option to add a custom image in 2026.

Ticket Colors

Colors provide a quick glance to the ticket type displayed for entry, see short video here. They also provide the capability to do scanning locations. See our scanning help articles for more information. 

• By Ticket Color - setting must be selected if you want specific colors to display.
• Custom - allows you to do branded ticket coloring   

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Red Example                                Green Example                             Default Exmaple

     

To assign colors to tickets go to Tickets > Add/Edit Tickets

Caution - Colors should be assigned BEFORE customers can download tickets. Customer who already added tickets to their wallet will not get a color change. *If you need to change colors on tickets already added to wallets contact your iTickets Client Ticketing Manager. 

Tip: If you want to use colors but cannot assign them until a later date for any reason you can delay ticket buyer access by using the ticket availability feature.  Go to Tickets > Printing > HTML Tickets > Advance Settings and set the Ticket Availability Date to a future date after you will have colors assigned.

Transferring Tickets

Ticket buyers can send an individual ticket to a friend/family member by sending the secure link (HTML) to their friend/family from the Apple wallet. To do so click on the top right side share icon. The ticket will remain in their wallet as well so they should remember which to use at the event.

(Coming in 2026 ticket buyers will be able to officially transfer tickets from their wallet to another persons wallet.)

 

 

Ticket Buyer Trouble Shooting

Trouble accessing Digital Tickets (URL not working):

Security Settings: Tokens expire after a certain amount of time to keep security of tickets. The system recognizes expired tokens and regenerates them automatically in real time. If someone goes to an expired token resend their URL to try again. There are 3 ways they can access a new URL:

1.) Check their mobile number and resend their text URL

2.) Email the URL that sends in the text message

Go to their Order Activity and click on the text activity link under Notes. Copy the URL from the pop-up window and send it to them via email.

3.) Order Profile

At any time a ticket buyer can go to their iTickets account and view their orders in their Profile. On their order they click Manage Tickets and that will take them to a page to add their tickets to their wallet.

How do you know if a ticket was added to a Wallet?

In Order View there are 2 ways to check on the wallet status;

1.) Ticket Information will show the color assigned to tickets & if the ticket was added to the Wallet

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2.) Order Activity on an order will show when a ticket buyer adds a ticket to their wallet.