Stripe Connect Benefits: Why Switch to Stripe

Stripe offers a range of benefits that can make managing your transactions easier, faster, and more secure:

Unmatched Security: Stripe uses a tokenized method for credit card transactions, providing the most secure payment processing available. It’s certified as a PCI Level 1 Service Provider, the highest level of certification in the payments industry.
Comprehensive Reporting: Stripe provides robust reporting tools and customizable exporting options, making it easier for you to track and analyze your transactions.
Supports Multiple Payment Methods: Stripe integrates seamlessly with Apple Pay, Google Pay, Amazon Pay and Link Wallet, making it simpler for your customers to place orders. In fact, for a recent large scale event, 72.9% of the 6,170 orders were processed through these wallets, showing how popular they are. Future updates will also include support for Amazon Pay and Cash App.
Flexible Payment Options with Affirm: For orders over $50, customers can choose to pay over time using Affirm, including interest-free options. Even if customers use Affirm and don’t make their payments, you still receive your money upfront, just like with a credit card.
In-Person Sales Support: Stripe makes it easy to handle day-of sales with their user-friendly credit card terminals, which also support Apple Pay, Google Pay, and contactless card payments. More details are available at Stripe Terminal.
One-Stop Setup: You can easily create and connect your Stripe account directly through our box office system.

Stripe Setup

If you are using your own payment gateway and merchant account, follow the below instructions to setup Stripe *includes Apple/Google/Amazon/Link/Affirm payment options.

Note: You only have to do these steps once. After your first event is processing sales you can set all future events that are on sale through iTickets to automatically use your gateway.

Step 1: Configure merchant account

If you already accept credit card payments via the web you have a merchant account. Otherwise contact your bank and let them know you need a merchant account to accept credit card payments via the web.

Step 2: Configure Stripe payment gateway account

Once your merchant account is set up, you will also need a Stripe gateway account.

Note: iTickets is not directly affiliated with Stripe. These instructions are provided as a courtesy, and may not be authoritative. You are responsible for your own merchant & gateway configuration.

To set up an account, contact them via their website. Or contact Steve Palacious spalacious@stripe.com and let him know iTickets sent you.

Step 3: Attach gateway to your iTickets Account

Option 1 - Standard Stripe Setup:

Use a secure link from 1ty.me to send us the following:

Gateway Live Secret API Key
iTickets Account ID (If you do not know your Account ID send your Event ID.)
Name that will appear on ticket-buyers' credit card statements.

Note: Secret API Keys are sensitive data. Do not send them without using a secure 1ty.me link!

Option 2 - Stripe Connect Setup

Follow Stripe Connect Setup instructions.

Step 4: Attach gateway to your event(s)

Once we confirm that your gateway is attached to your account, follow Step 3 in this article to attach it to your event(s). In most cases, the processor will auto attach to future events. However, it is always best to double check this on every event setup.

Step 5: Submit ACH form

Download an ACH form here, fill it out in full, and send it through the DropBox link here.

Note: Events cannot start selling tickets until this form is received.

Step 6: Test the processor

Though it's extremely rare, we have seen cases where a gateway was left in test mode by mistake or configured to deposit funds into the wrong merchant account. Therefore, when using a gateway for the first time, we require that you place a test order with your credit card.

Go to your event in Box Office and place an admin order by credit card.
Wait 2-3 business days until you can confirm the funds successfully deposited in your bank account. (This can take up to a week for Stripe.)
Once you received the funds, log into your iTickets Box Office account and refund the transaction.

Step 7: Put your event(s) on sale

Once all steps above are completed, you can put your event(s) on sale.

Stripe Payment Gateway Setup